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Introducing M-C Tech Chat m c technology

Introducing M-C Tech Chat  m c technology



Mathews Company is pleased to introduce M-C Tech Chat, a revolutionary new way for us to provide technical support to our dealers.

Easily accessible from the Mathews Company Dealer Gateway, Tech Chat provides a quick and efficient way to seek technical support from our team of technicians. It doesn’t matter if you need assistance from your shop or at a customer’s site, you can access Tech Chat from a desktop computer or a smart phone, and instantly be connected to a technician to help you out.

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You’ll have the ability to quickly take a photo and instantly send it to the technician that you are chatting with back at M-C. This allows the technician to quickly see what your problem is, and respond to you promptly with suggestions on how to resolve the issue. Rather than waiting for a call back, or trying to re-connect with the technician you were talking to earlier, the technician’s response will simply alert you on your phone and get you the answers you need fast!

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Or perhaps the problem is more complex, and the technician needs to show you a specific diagram. One additional feature of Tech Chat is that it will allow us to easily send you attachments such as a marked-up schematic. That way you can see exactly what the technician is referring to so that you can receive the information you need to get your job done faster and more efficient.

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Introducing M-C Tech Chat

Introducing M-C Tech Chat

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Introducing M-C Tech Chat
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